BPO Service Delivery Operations Manager | Cebu
Cebu
JOB DESCRIPTION:
- Plan, deliver and execute project(s) and program(s)
- Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
- Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement.
- Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
- Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies.
- Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets.
- Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities.
AccentureCebu City
Accenture in the Philippines is currently looking for talented individuals for our BPO Operations Manager | Accenture Cebu.
About the Role: As a BPO Operations Manager | Accenture Cebu, you will perform the following (but not limited to) duties...
Cebu City
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Sales Operations Manager
WORK SETUP: Return to Office
OVERALL PURPOSE: The overall purpose of the Service...
Lapu-Lapu, 6 km from Cebu City
Job Description
Posted on 5 May 2025
EXPAT OPERATIONS MANAGER
• Review and ensure that division objectives and targets are achieved
• Ensuring that the processes are delivering their intended outputs
• Promotes quality, environment, safety...