Bilingual Customer Service Representative (English & Bahasa Indonesia)
Intelegencia BPO Llc Corp. Pasig Full-time
We're looking for 1 Bilingual Customer Service Representative who is fluent in English and Bahasa Indonesia to deliver excellent support to our clients.
What You’ll Do
As a Customer Service Representative, you'll be part of a dynamic team that ensures seamless support to our customers via:
- Voice Support: Handle daily volumes of inbound and outbound calls
- Non-Voice Channels: Address inquiries via web Q&A, Global Map Update portals, and more
- Service Coverage: Assist both B2C and B2D segments with general inquiries, technical issues, and system updates
- Use Intelegencia’s telephony system for all interactions
What We’re Looking For
Required Skills & Experience:
- Neutral English accent
- Fluent in Bahasa Indonesia (spoken, written, and reading)
- 1–2 years’ experience as a Bilingual CSR (English & Bahasa)
- Knowledge of customer service metrics (AHT, CSAT, Break Adherence, Attendance, etc.)
- Ability to multi-task in a fast-paced environment
- Positive attitude and a “People First” mindset
Nice to Have:
- Basic understanding of car specifications
- Previous experience in the automotive industry
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