Customer Service Representatives(NonVoice) in Cagayan de Oro Site - ref. s4231015
Talent Outsourcing Channel Solutions Cagayan de Oro Full-time
About the role
As a Customer Service Representative (Non-Voice) at Talent Outsourcing Channel Solutions' Cagayan de Oro site, you will be part of a dynamic team providing high-quality customer service support. This is a full-time position located in Cagayan de Oro, Misamis Oriental.
What you'll be doing- Respond to customer inquiries and requests through various non-voice channels (email, chat, social media, etc.)
- Provide accurate and timely information to customers to address their needs
- Effectively handle customer complaints and concerns, ensuring a positive resolution
- Collaborate with cross-functional teams to provide seamless customer experiences
- Maintain detailed records of customer interactions and follow-up activities
- Continuously learn and stay updated on products, services and company policies
- Contribute to the overall improvement of customer service processes and procedures
- Previous experience in a customer service or call centre role, preferably in a non-voice setting
- Strong communication and interpersonal skills, with the ability to engage with customers effectively
- Excellent written English skills and attention to detail
- Proficiency in using computer systems and various customer service software
- Problem-solving skills and the ability to think critically to resolve customer issues
- Flexibility and adaptability to work in a fast-paced, dynamic environment
- A genuine passion for providing exceptional customer service
What we offer
At Talent Outsourcing Channel Solutions', we are committed to creating a positive and rewarding work environment for our employees. Some of the key benefits you can enjoy include:
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Opportunities for career development and growth
- Supportive and collaborative team environment
- Flexible work arrangements to maintain a healthy work-life balance
About us
Talent Outsourcing Channel Solutions' is a leading provider of innovative customer service solutions. With a strong presence in the Call Centre and Customer Service industry, we are dedicated to delivering exceptional service and enhancing the customer experience for our clients.Our core values of excellence, integrity, and teamwork drive us to continuously improve and deliver outstanding results.
If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.
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