CSR/Front Desk Receptionist

About the role

Akari Lightning and Technology Corporation is seeking an enthusiastic and customer-focused CSR/Front Desk Receptionist to join our team in Bonifacio Global City, Taguig City Metro Manila. This full-time position will be responsible for providing exceptional customer service and acting as the first point of contact for our clients and visitors.

What you'll be doing

CSR Duties:

• Manage large amounts of inquiries thru chats, emails and calls
• Identify and assess customers’ needs to achieve satisfaction
• Maintain 100% chat rate for E-Commerce platforms: Shopee, Lazada and Website
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Front Desk Receptionist Duties:

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering screening and forwarding incoming phone calls
• Receiving and sorting daily mail
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

REQUIREMENTS:

• Proven work experience as a Receptionist, Front Office Representative, Customer Service Representative or similar role
• Proficiency in Microsoft Office Suite (Word, Excel, PPT, Google)
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Knowledgeable in E-Commerce and Social Media Platforms: Shopee, Lazada,Tiktok, Website, FB, Ig and other digital platforms
• Bachelor's Degree of any Business course or related course
• Professional attitude and pleasing personality
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Work on site from Mondays to Saturdays