Operations Supervisor
Gratitude Inc Davao Full-time
Job Overview
We are hiring an Operations Supervisor to lead customer service teams supporting telecom accounts. This role involves managing daily operations, improving team performance, and ensuring high-quality service delivery.
Key ResponsibilitiesSupervise and manage a team of customer service representatives
Handle post-sale technical and non-technical support
Monitor team performance and ensure service quality standards are met
Manage high-volume customer interactions (calls, chat, or messaging)
Resolve complex customer issues and provide guidance to team members
Improve team processes and drive operational efficiency
Coordinate with internal teams (e.g., operations, production, distribution)
Lead short-term projects and daily operational activities
QualificationsAt least 2 years experience as a Team Leader or Operations Supervisor in a BPO setting
Experience in Telco or Telco Sales is highly preferred
Strong candidates without telco experience may still be considered
Strong leadership and people management skills
Good understanding of customer service operations and best practices
Ability to work in a fast-paced, performance-driven environment
Good communication and problem-solving skills
Key SkillsTeam leadership and coaching
Performance management
Process improvement
Customer issue resolution
Stakeholder coordination
Gratitude IncDavao
Job Title: Operations Supervisor
Work Location / Setup: Onsite, Davao and Makati
Job Description:
The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub...
Gratitude IncDavao
Job Description:
The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:
Remote...
Gratitude IncDavao
Location: Onsite – Makati or Davao
Shift: Graveyard (GY)
Salary Range:
Entry: PHP 28,800
Maximum: PHP 40,000 (subject to SVP approval)
Job Overview
The Operations Supervisor is responsible for managing and overseeing customer service...