Ecommerce Account - Customer Service Representative

About the role

This is an exciting opportunity to work in a dynamic, fast-paced environment and contribute to the success of our company.

1. Handling inbound customer inquiries and resolving customer issues in a timely and professional manner
2. Providing product information and answering customer questions
3. Processing orders, returns, and exchanges
4. Identifying and escalating any complex or unresolved customer issues
5. Maintaining accurate customer records and documentation
6. Adhering to established service level agreements and key performance indicators
7. Continuously seeking ways to improve the customer experience

1. at least HS/SHS grad, with Excellent communication skills, with or without customer service experience, preferably in an e-commerce or call centre environment
2. Strong communication and interpersonal skills, with the ability to provide excellent customer service
3. Proficient in English, both written and verbal
4. Familiarity with e-commerce platforms and order management systems
5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
6. Excellent problem-solving and decision-making skills
7. Commitment to upholding the highest standards of professionalism and ethics

What we offer

At Talent Outsourcing Channel Solutions, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive compensation, opportunities for career advancement, and a range of benefits, including:

1. Comprehensive health insurance coverage
2. Paid time off and holidays
3. Opportunities for training and professional development
4. Collaborative and inclusive work culture
5. Discounts on company products and services

About us

Our team of dedicated professionals is passionate about delivering results and contributing to the success of our clients.

If you're interested in this exciting opportunity, we encourage you to apply now.