CSR for Travel and Retail accounts in Cebu - no experience needed

About the role

No prior experience is required, as we offer comprehensive training to get you up to speed. Come and be part of a supportive and collaborative environment where you can develop your skills and grow your career.

• Handling inbound customer calls and responding to email enquiries in a professional and efficient manner
• Resolving customer queries and complaints in a timely and empathetic way
• Providing information about products and services, and assisting customers with bookings and orders
• Maintaining accurate records and documentation of customer interactions
• Identifying opportunities to improve customer experience and suggesting process improvements
• Participating in team meetings and training sessions to continuously develop your skills

• Decent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries
• A demonstrated commitment to providing exceptional customer service
• The ability to work well in a team, as well as independently
• A flexible and adaptable approach to work, with the willingness to learn new skills