TOC Engineer - Open for Fresh Grad (Telco)

JOB SUMMARY

The TOC Engineer works in a 24/7 operations environment and plays a key role in maintaining high network availability and service quality.

• Monitor network performance, alarms, and events through NMS/OSS tools on a 24/7 basis.
• Identify, analyze, and escalate network incidents related to wireless, fiber, IP, transmission, and core systems.
• Coordinate with field teams, vendors, and engineers to ensure timely resolution of outages.
• Perform remote troubleshooting and initial diagnosis of network issues.
• Generate incident reports, fault logs, and network performance reports.
• Ensure adherence to escalation procedures and service level agreements (SLAs).
• Track ongoing incidents and provide regular status updates to stakeholders.
• Assist in planned maintenance activities and network change implementations.
• Ensure proper documentation of configurations, incidents, and network changes.
• Participate in root cause analysis (RCA) for major incidents.
• Support process improvement, network optimization, and quality initiatives.
• Perform other related duties to support network reliability and operations efficiency.

QUALIFICATIONS

Education:

• Bachelor’s degree in Electronics Engineering, Telecommunications Engineering, Information Technology, or related field.
• Licensed ECE is an advantage but not required.

Relevant Experience:

• 1-2 years of experience in network monitoring, NOC/TOC operations, or telecom operations is preferred.
• Fresh graduates with strong technical, networks operation background may be considered (optional—can add if needed).

Knowledge, Skills, and Abilities:

• Knowledge of telecom networks (wireless, fiber, IP, transmission).
• Familiarity with NMS/OSS platforms and network monitoring tools.
• Strong troubleshooting and analytical skills.
• Good communication and coordination abilities.
• Ability to work in shifting schedules (24/7 operations).
• Attention to detail and ability to work under pressure.
• Strong documentation and reporting skills.