UKG Pro Workforce Consultant

Role Overview

The ideal candidate combines strong functional expertise in UKG Pro Workforce Management with analytical skills and a forward-looking approach to AI-enabled workforce optimization.

• Conduct workshops to gather business requirements for workforce forecasting and scheduling.
• Configure forecasting models (e.g., drivers, calendars, seasonality) and scheduling rules (coverage, shifts, compliance).
• Align forecasting outputs with scheduling constraints to optimize workforce plans.

• Collaborate with technical teams to establish secure and accurate data integrations (e.g., POS, traffic, call volume data).
• Validate historical datasets and maintain data integrity to support reliable forecasting.

• Develop and execute test strategies including unit testing, SIT, and UAT.
• Support deployment activities, including cutover and post-go-live hypercare.

• Work closely with HR, Operations, and IT stakeholders to ensure alignment across business functions.
• Deliver user training and create documentation for planners, schedulers, and administrators.

• Monitor key workforce metrics such as forecast accuracy (e.g., MAPE), schedule adherence, and labor cost efficiency.
• Recommend improvements to enhance performance, efficiency, and compliance.

• Apply AI/ML techniques to improve demand forecasting accuracy and workforce optimization.
• Implement automation for scheduling, validation, and compliance processes.

• 2–7 years of experience in Workforce Management solutions, with hands-on expertise in UKG Pro Workforce Management Forecasting and Scheduling modules.
• Strong understanding of labor laws, compliance requirements, and predictive scheduling practices.
• Proficiency in data analysis, forecasting techniques, and workforce planning methodologies.
• Experience working in cross-functional environments involving HR, Operations, and IT.
• Excellent communication and stakeholder management skills.

• Strong analytical and problem-solving capabilities.
• Ability to translate business requirements into scalable workforce solutions.
• Experience with data-driven decision-making and KPI optimization.
• Knowledge of AI/ML applications in workforce planning and scheduling.
• Strong organizational and multitasking skills in fast-paced environments.
• Ability to work independently while collaborating with global teams.

• High-demand niche in Workforce Management + AI-driven forecasting
• Opportunity to work on enterprise-scale UKG implementations
• Strong mix of functional consulting, analytics, and technology
• Exposure to global clients and complex workforce operations