Customer Care Representative (Medical Allied Graduate) l PCC Mandaue

Customer Care Representative

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Application Process

Interested applicants must complete this form: https://forms.gle/NDqy5jHAdMpqc2ye9

Note: Applications without the form may not be considered. If you have already submitted previously, there is no need to reapply.

Join us and be part of a team that makes a difference in everyday healthcare.