Manager - Client Services - Cash and Settlements - Quezon CIty - Manila
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager – Client Services - Cash and Settlements – Quezon City.
This role contributes to the establishment and maintenance of HSBC’s reputation for service excellence in Securities Services. Contributes to the profitability and growth of the client base by delivering excellent customer experience: striving to enhance existing institutional relationships through improved service and developing a service model and reputation that attracts new clients.
This role is part of a wide network of Client Service and Account Management teams, among other specialized and functional teams, within Securities Services globally. This provides a range of opportunities for growth, learning and collaboration.
Principal responsibilities- Manage the Cash and Settlement functions of Client Services. Ensure the team provides complete and accurate responses to queries within agreed SLA, ensuring all queries are logged onto QTrack.
- Identify growth and development needs of the team and its members. Drive these through regular conversations, providing feedback and guidance. Promote a safe and inclusive environment.
- Develop a comprehensive understanding of Markets and Securities Services products and services primarily Cash and Settlements. Utilize this knowledge to drive service excellence and assist Account Management in identifying business development and growth opportunities.
- Act as an escalation point for query management as a function and help educate key stakeholders to drive standardization and streamlining. Conduct root cause query analysis and deliver monthly MI packs to identify product and business development opportunities and feed this back into the appropriate areas for analysis, development and implementation.
- Maintain a robust control environment by ensuring procedures are regularly reviewed and updated, proactively identifying and managing risks and familiarizing oneself with market and industry changes.
- Possess Trade Settlements, Asset Serving or Payments background and knowledge - Securities experience and familiar with the processing environment. Excellent knowledge of global custody and securities services industry.
- Experience in both client facing and back office roles with the ability to apply innovative solutions in resolving client needs.
- Team player with good influencing and negotiating skills.
- Excellent communication skills.
- The ability to work under pressure, can manage time and prioritize tasks.
- Self-motivated, enthusiastic and proven rapid learning capabilities.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role.HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Workstyle: Hybrid Working
***Issued By HSBC Electronic Data Processing (Philippines) Private LTD***