[ref. r07292518] Medical Virtual Assistant - Virtual Assistant - Philippines

This a Full Remote job, the offer is available from: Philippines

This is a remote position.

Virtual Rockstar is seeking a Medical Virtual Assistant to support a growing outpatient OT and Speech Therapy clinic located in Maine. This warm, patient-centered practice is looking for a highly organized and compassionate professional to handle essential administrative tasks and streamline day-to-day operations.

If you’re someone who loves supporting healthcare professionals, values team connection, and thrives on creating order out of chaos, this is a perfect opportunity.

• Purpose: Delivering high-quality, effective therapy in a caring and supportive environment
• Values: Compassion, organization, efficiency, and teamwork
• Team Culture: A collaborative, tight-knit group that values strong communication and shared support

Responsibilities

• Answer phone calls and respond to emails with warmth and professionalism
• Call new referrals and follow up with patients post-referral
• Input referral and patient data into HelloNote and Go High Level
• Schedule appointments and ensure therapists’ calendars are up-to-date for the week
• Help fill cancellation slots quickly and efficiently
• Confirm appointments and send reminders

• Coordinate telehealth sessions and rescheduling needs
• Maintain accurate patient records and update insurance and contact details
• Handle incoming inquiries with a patient-first mindset
• Protect patient confidentiality in compliance with HIPAA

• Gather and report monthly key performance indicators (KPIs)
• Assist in developing and documenting standard operating procedures (SOPs)
• Manage email communications and organize documents using Google Docs and Gmail
• Maintain a waitlist and manage therapist schedules
• Generate reports and assist with internal communications

• HelloNote (EMR)
• Go High Level (CRM / Client Communications)
• Google Docs and Gmail

• Previous experience as a Medical Virtual Assistant or in an administrative healthcare role
• Strong written and verbal English communication skills
• Highly organized, reliable, and self-motivated
• Comfortable speaking with patients, including follow-up and scheduling
• Experience using HelloNote, Go High Level, or similar platforms (preferred)
• Team player with a proactive mindset and strong attention to detail

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

Salary:

$6.00-7.50

This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.