Operations Coordinator - ref. o02844423

At Airspeed International Corporation, we pride ourselves on delivering reliable and efficient logistics solutions that drive value for our clients. As we continue to move forward, we need an Operations Coordinator who is detail-oriented and customer-focused to join our growing team.

JOB OVERVIEW

The Operations Coordinator plays a vital role in ensuring seamless scheduling, communication, and execution of last mile deliveries. This position involves direct communication with customers, coordination with internal teams, and tracking shipments to provide real-time updates and ensure a high standard of customer satisfaction.

• Communicate with customers via phone, email, and in-person to schedule pick-up and delivery services.
• Prepare shipments and forward them to the dispatching team for final delivery.
• Monitor and track shipments throughout the delivery process, providing status updates to customers.
• Maintain accurate records of all customer interactions, delivery transactions, and shipment details.
• Handle customer inquiries, complaints, or delivery issues with professionalism and urgency.
• Assist with claim handling and resolution processes when issues arise.

• A graduate of any bachelor's degree
• At least six (6) months related experience
• Strong communication and interpersonal skills

• Proficient in Microsoft Office and familiar with shipment tracking or dispatch systems
• Customer-focused mindset with problem-solving abilities

• Competitive salary and benefits
• Opportunities for career growth and advancement
• Supportive team environment
• On-the-job training and development