[ref. o85512904] Manager Operations - Ilo Ilo

• Experience with recruiting and performance evaluation processes.
• Familiarity with financial and customer service principles.
• Good math skills with the ability to create and analyze reports, spreadsheets
• Proficient user of MS Office (MS Excel in particular).
• Leadership and organizational abilities.
• Interpersonal and communication skills.
• Problem-solving attitude.
• Willingness to work in US Shift.

Experience

10+ Years of healthcare experience in RCM.

Job Description: Delivery of work as per SOWs, maintain client confidence, expand team in terms of, improvement in process standards and associate efficiency.

• Improve Accounts/Teams Performance
• Developing the team to execute business operations and cater to projected growth efficiently
• Manage all facets of professional billing revenue cycle processes;
• Conduct performance appraisals for the TLs, QAs and Associates
• Planning and managing the unit's operations and ensuring its success as a profit center
• Training the team and developing operating processes & systems to deliver outstanding client services
• Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time
• Analyzing the workflow to improve process quality and enhance productivity
• Developing the organization's policies to motivate & retain the workforce, manage the fund's flow, and general administration.
• Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management
• Submits periodic reports to the superiors on the performance and the growth plans available with the client
• Contribute towards minimizing attrition & absenteeism

To be considered for this position, applicants need to meet the following qualification criteria: