Customer Service Agent

Transec BPO Solutions Inc. is hiring a Full time Customer Service Agent role in Pasig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Saturday: Morning
• Sunday: Morning
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 per month

• HMO, life insurance, and incentives
• Represent one of the top leading brands in PH
• Non-toxic account with real work-life balance

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO:

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.⠀

WHAT YOU NEED TO HAVE:

• Must have undergone at least 2nd year of college level.
• Must have at least 6 months experience in customer service.
• Good communication skills, both written and oral in both English and Filipino.
• Basic knowledge in using Microsoft Word and Excel.