Application Support Engineer (COBOL Mainframe)

Location

Uptown 2, Taguig City (Hybrid)

• Hybrid (2 days onsite per week)
• Mid Shift (2:00 PM – 12:00 MN)
• 45 hours per week

About the Role

We are looking for an experienced Application Support Engineer with strong COBOL Mainframe expertise to support and maintain critical business applications running in a mainframe environment. The successful candidate will be responsible for investigating production issues, performing root cause analysis, ensuring system stability, and collaborating with cross-functional teams to deliver timely resolutions and continuous improvements.

This role requires a proactive problem-solver who can independently manage support activities while contributing to team discussions and technical solutions.

• Investigate, analyze, and resolve application incidents and production issues in a mainframe environment.
• Monitor system performance and proactively identify potential issues before they impact business operations.
• Perform root cause analysis and implement corrective and preventive actions.
• Support batch processing activities and ensure successful execution of scheduled jobs.
• Analyze logs, system outputs, and application behavior to diagnose complex technical issues.
• Collaborate with development, infrastructure, and business teams to ensure application stability and performance.
• Document troubleshooting procedures, findings, and solutions for knowledge sharing and future reference.
• Participate actively in team discussions and contribute to process and system improvements.
• Provide technical expertise and guidance on COBOL Mainframe applications and related technologies.

• Strong hands-on experience with COBOL Mainframe application support.
• Solid understanding of mainframe environments and batch processing operations.
• Experience in debugging, troubleshooting, and resolving complex application issues.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple support activities effectively.
• Excellent communication and stakeholder management skills.

• Experience with IBM Db2.
• Experience with IBM Information Management System (IMS) Database.
• Familiarity with system monitoring tools and performance tuning techniques.
• Experience supporting mission-critical enterprise applications in a production environment.

• Opportunity to work on business-critical enterprise systems.
• Collaborative and supportive work environment.
• Exposure to large-scale mainframe technologies and complex business applications.
• Hybrid work arrangement with a stable and long-term project.