Operations Manager

About the role

This is a full-time position based on-site in Lapu-Lapu City.

• Coordinate and supervise the activities of all operational departments, including front desk, housekeeping, food and beverage, and facilities management
• Develop and implement operational strategies, policies, and procedures to optimise efficiency and service quality
• Monitor and analyse key performance indicators to identify areas for improvement and implement corrective actions
• Liaise with department heads to ensure seamless communication and collaboration across the organisation
• Manage staffing, scheduling, training, and development to maintain high levels of employee engagement and productivity
• Oversee the maintenance and upkeep of all hotel and resort facilities, ensuring a safe and well-maintained environment for guests and staff
• Respond to guest inquiries and complaints, and work to resolve issues in a timely and professional manner
• Collaborate with the leadership team to develop and execute strategic plans for the growth and development of the business

• Minimum 5 years of experience in a senior operations within the hospitality industry
• Demonstrated expertise in managing all aspects of hotel or resort operations, including front desk, housekeeping, food and beverage, and facilities management
• Strong leadership and people management skills, with the ability to motivate and develop high-performing teams
• Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional guest experiences
• Proficient in financial management, budgeting, and performance analysis
• Degree in Hospitality Management or a related field preferred
• Fluency in English and the local language(s) is essential