Sales Manager - HYBRID

It's an exciting time to work at Orkestra Communications. Every day we connect people and organizations to share our world-class support. Companies are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Orkestra Communications is entering an exciting new era.

Orkestra Communications is leading the experience - Technology Through Harmony.

Job Summary:

This role ensures the smooth deployment, administration, and support of key platforms, tools, and processes that enable success across internal teams and client-facing functions.

The ideal candidate will serve as the primary liaison between Orkestra and its external partners while also coordinating cross-functional initiatives related to onboarding, data integration, compliance, performance tracking, and enablement for both internal stakeholders and clients.

What's in it for you:

• Hybrid work setup after full onsite training with company-provided equipment
• HMO Day 1
• Performance Incentives and Commissions
• Accessible work location with free parking
• Weekends Off
• A company that promotes work-life harmony

Key Responsibilities:

• Serve as the primary point of contact for assigned programs and partner relationships across multiple lines of business.
• Ensure adherence to contractual obligations, compliance standards, and performance metrics.
• Monitor key milestones, manage renewals, and track deliverables and service-level expectations.

• Lead and coordinate client onboarding, solution deployment, and support initiatives.
• Collaborate with internal teams, vendors, and external partners to ensure seamless implementation and integration of data and systems.
• Facilitate cross-functional communication to resolve issues, align priorities, and deliver consistent client outcomes.

• Manage user access, permissions, and role-based workflows across tools and platforms used by internal teams and clients.
• Ensure accuracy of data mappings (e.g., users, departments, cost centers) to support reporting and operational efficiency.
• Oversee training initiatives and act as an escalation point for client and team support.

• Set up and maintain regular reporting dashboards and performance metrics across programs and business lines.
• Analyze usage trends, operational data, and client outcomes to drive insights and continuous improvement.
• Deliver executive-level reporting on KPIs, savings, value delivery, and strategic impact.

• Oversee configuration and optimization of tools and platforms that support sales, order fulfillment, or client management processes.
• Manage approval workflows, system integrations, and configuration settings tailored to client or business unit needs.
• Ensure tools are aligned with business goals, scalable, and effectively adopted by users.

Qualifications:

• Bachelor's degree in information systems, Business Administration, or a related field preferred.
• 3+ years of experience leading teams in a B2B sales environment, with a proven ability to motivate and guide team members to consistently achieve or exceed performance targets.
• 3+ years of experience in telecom expense management (TEM), enterprise SaaS administration, or partner program management, preferably supporting multiple client implementations or product lines.
• Prior experience in U.S. telecom or wireless carriers (e.g., AT&T, Verizon, T-Mobile) strongly preferred.
• Demonstrated success managing multiple programs or accounts across diverse business units or service lines.
• Strong project management skills, with the ability to prioritize competing deadlines and coordinate cross-functional teams.
• Able to analyze operational and sales data, identify trends, and create actionable, easy-to-understand reports to support strategic decisions.
• Excellent verbal and written communication skills, including stakeholder engagement and vendor relationship management.
• Experience with data integration, software onboarding, and client enablement across SaaS or telecom platforms is a plus.
• Strong attention to detail, organizational discipline, and strict adherence to confidentiality and security protocols.
• Comfortable working in a fast-paced, high-accountability environment with shifting priorities and multiple stakeholders.