Call center agent
Pavia
Job Description
Posted on 30 April 2025About the Role
We are seeking a customer-focused and results-driven Call Center Agent to join our dynamic team. In this role, you will handle inbound and/or outbound calls, assist customers with inquiries, and provide top-notch service to resolve issues effectively.If you have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment, we’d love to hear from you!
Key Responsibilities✅ Handle incoming/outgoing calls professionally and efficiently.
✅ Assist customers with inquiries, complaints, and technical support.
✅ Provide accurate information and solutions tailored to customer needs.
✅ Document customer interactions and update CRM systems accordingly.
✅ Meet or exceed performance metrics such as call resolution, response time, and customer satisfaction.
✅ Follow company policies and scripts to ensure compliance with best practices.
✅ Collaborate with team members and escalate complex issues as needed.
Qualifications/Requirements
Qualifications & Skills✔️ Previous call center experience is a plus but not required.
✔️ Excellent verbal and written communication skills in the English Language.
✔️ Strong problem-solving and active listening abilities.
✔️ Ability to work under pressure and handle difficult conversations professionally.
✔️ Basic knowledge of CRM software and call center technology.
✔️ Willingness to work in a fast-paced, high-energy environment.
✔️ High school diploma or equivalent; college education is a plus.
Work location
PAVIA, ILOILO
Remarks
No additional remarks
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