Customer Service Specialist | Work from Office

We're Hiring: Customer Service Specialist!

We are currently on the lookout for a Customer Service Specialist to join our team at Cloudstaff, the #1 workplace everywhere!

Schedule: Night shift

Job Description:

• The Customer Service Specialist is responsible for maintaining quality customer service and the ability to solve problems at a fast pace and in a timely manner
• Reducing or eliminating payouts and reducing member complaints
• The Customer Care Specialist agent must be responsible, efficient, and be highly adaptable to changes and updates required by the operation
• Answer inbound customer service phone calls not limited to air, car, hotel, internal escalations from agents or partner escalations
• Resolve escalated customer service issues with members & amp properties
• Assist the Travel Resolution Management inbound queue upon management criteria
• Service member from point of initial reservation through completion of travel
• Determine how to best fulfill members' travel requests based on customer needs and available options
• Promptly reply to customer emails, return phone calls within 24 hours, prompt follow-through, resolve issues in a timely and appropriate manner
• Resolve a daily number of escalations per day determined by management to generate productivity of delivery
• Provide high-quality customer service and product knowledge regarding all member programs
• Schedule adherence and compliance with guidelines and policies of the department

Qualification and requirements (Non-negotiable):

• 1 year or more prior customer service experience
• Strong computer knowledge
• Excellent communication, interpersonal, problem solving, and negotiation skills
• Ability to handle escalated issues, difficult people, and/or situations
• Ability to handle multiple tasks by prioritization
• Travel industry knowledge preferred
• Ability to work nights, weekends, and overtime when approved
• Self-motivated, high tolerance to frustration and stress, quick learning abilities, adaptable to quick changes upon business needs

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**