Learning & Development Officer (Pampanga and Ilagan)

ROLE PROFILE

Location: Pampanga and Ilagan

WHO WE ARE

At Pagasa Philippines Finance Corporation, we currently have 400+ branches, servicing up to 400,000 clients across the country.

We are in the midst of a strategic and digital transformation program, modernizing our systems, data infrastructure, and ways of working to build the next generation of inclusive financial services. Our renewed leadership team is driving this change with a clear focus on growth, professionalism, and disciplined execution.

ASA International combines the social impact of microfinance with the governance, technology, and ambition of a listed commercial bank. We are building a culture that values innovation, accountability, and excellence—attracting leaders who want to shape a modern, scalable, and data-driven financial institution.

JOB PURPOSE

The position also contributes to improving employee performance and productivity by maintaining accurate training records, assisting in program development, and monitoring the effectiveness of training activities.

1. Organize and facilitate learning sessions and related events in his/her assigned area.
2. Perform training needs analysis in his/her area and recommend equitable intervention
3. Develop learning modules, prepare handouts, presentations, and instructional materials.
4. Determine training impact based on KPI monitoring and PMS.
5. Maintain and update employees’ training records and databases.
6. Calendar learning programs and events with coordination from the divisional manager and HR officer.
7. On board newly hire and assist HR in interview and deployment
8. Conduct practical skills training in branches.
9. Assist in facilitation and set up of logistical requirements of activities sponsored by the L&D Department
10. Submit monthly and yearly accomplishment reports.
11. Represent the company in L&D-related activities in his/her area.
12. Lead end-to-end company events such as team building, awards rites, etc.
13. Perform other related tasks assigned by L&D Department.

• Coordination & Facilitation: Organize, support, and deliver learning sessions in various methodologies effectively
• Communication Skills: Deliver messages and learning ideas clearly and effectively to employees, managers, and external partners
• Platform Skills: Showcase self-confidence and an engaging, inspiring persona in front of variety of audiences
• Language Ability: Command of English, Tagalog or the vernacular of the area assigned, both orally and written
• Attention to Detail: Keen in documentation, reports, and data management
• Interpersonal Skills: Build relationships competently and work collaboratively across teams
• Analytical & Evaluation Skills: Assess training effectiveness and recommend improvements
• Research Skills: Adept to identify learning programs, interventions, modules, and learning resources
• Time Management & Organization: Able to prioritize tasks and meet deadlines in a fast-paced environment
• Adaptability: Flexible to handle changing schedules, training needs, and field requirements
• Problem-Solving Skills: Address issues related to training logistics, participants, or facilitators
• Professionalism & Confidentiality: Maintains ethical standards when handling employee learning progress data

• Completed at least a bachelor’s degree in HR, Education, Psychology, Social Work, Business Administration, or any related field
• At least two years of experience in corporate learning and development, preferably from MFI or related industry (fresh graduates with strong internship experience may be considered)
• Solid experience in organizing or facilitating L&D programs in different methodologies is an advantage
• Adequate skills and knowledge in the use of LMS technology; AI skills is an advantage
• Willing to travel and conduct branch training, or cross-functional duties as required