CSR Healthcare (Patient Scheduling)

Requirements:

• College Graduate of any 4-year course (Non-Negotiable)
• With experience Healthcare Account experience particularly in patient scheduling.
• Patient Scheduling with (ECW) eClinicalWorks Experience
• Good communication Skills
• Willing to work onsite in Eastwood City and willing to be assigned in the night shift.
• Currently residing within Metro Manila or Rizal only
• Okay to start ASAP

• Answer incoming calls and accurately assess and process caller requests and inquiries.
• Schedule patients with providers based on insurance coverage and provider preferences.
• Coordinate and monitor new patient referrals.
• Schedule appointments for new and follow-up patients in the clinic.
• Call to confirm scheduled appointments the day before.
• Review voicemails and return missed calls on the same day.
• Verify patient insurance daily and on the 1st of every month.
• Send inactive insurance lists to the appropriate departments.
• Monitor emails and respond within 24 hours.
• Follow up on missed appointments daily to reschedule.
• Safeguard patient health information and ensure compliance with HIPAA regulations.
• Prior experience or background in healthcare is preferred.