Shift Leader (Technical Support Administrator)
Weigandt Consulting is a professional services company specializing in IT solutions for leading retail enterprises. Our expertise spans application management and support, ERP system implementation, integration and modernization, as well as prebuilt retail solutions, custom software development, and IT staff augmentation.
We are committed to delivering high-quality services that drive long-term success and measurable value for our clients.
Role Overview
We are looking for a proactive and detail-oriented Shift Leader to coordinate real-time support activities and serve as the primary communication link between clients and internal technical teams. This role is essential in maintaining operational stability, ensuring timely issue resolution, and delivering high-quality support during critical business hours.
Key Responsibilities- Monitor systems and processes to detect potential issues and ensure smooth operations;
- Conduct regular health checks and communicate results to internal teams or stakeholders;
- Identify anomalies during monitoring and escalate critical issues according to defined protocols;
- Act as the first point of contact for client inquiries; assess the nature of the request and route it to appropriate teams;
- Coordinate response efforts during incidents, consolidating updates and delivering clear, timely communication to clients;
- Lead shift handovers by preparing daily reports on incidents, resolutions, and system health;
- Ensure all incidents are properly documented, including timelines, actions taken, and outcomes;
- Maintain up-to-date knowledge of operational procedures and support workflows;
- Collaborate with cross-functional teams to improve incident response and shift coordination.
- Basic understanding of IT systems, applications, and operational support environments;
- Familiarity with SQL and Linux command line tools is a plus for basic investigation and monitoring tasks;
- Experience in a retail or enterprise operations environment is preferred;
- Proven ability to work collaboratively in a high-pressure, fast-paced environment;
- Strong organizational and coordination skills, especially in incident handling and escalation;
- Client-oriented mindset with the ability to remain calm and clear under pressure;
- Willingness to work in a shift-based schedule (day and night shifts), including weekends or holidays if required;
- Fast learner with the ability to absorb and apply new information quickly;
- Upper-Intermediate English (B2) for both verbal and written communication.
- Working hours aligned with time zone (GMT+);
- Competitive salary and performance-based bonuses;
- Fully remote position, offering flexibility and a stable work-from-home setup;
- Personalized benefits package that covers expenses for your professional growth, well-being, and lifestyle preferences;
- Official B2B contract in accordance with local legislation;
- Paid vacation of 28 working days and sick leaves;
- IT equipment provided by the company ;
- A collaborative and dynamic work environment.
Visit our official website - www.weigandt-consulting.com