IT Service Delivery Manager

• Oversee and support end-user computing (EUC) and service desk teams across the UK and Manila.
• Provide coaching, training, and development to team members to enhance their performance.
• Develop and implement strategies for continuous service improvement.
• Collaborate with stakeholders to align IT services with business needs.
• Monitor and ensure compliance with IT service management policies and best practices.
• Analyze and resolve service delivery issues efficiently.
• Generate detailed reports on service performance and present recommendations for optimization.

Lead people, not tickets, with real influence on IT services.High-visibility role shaping service delivery across UK and Manila.

A successful IT Service Delivery Manager should have:

• A solid background in IT service delivery within the financial services industry.
• Proven leadership skills in managing teams across different locations.
• Strong knowledge of end-user computing and service desk operations.
• Experience in implementing IT service management frameworks and processes.
• Excellent communication and stakeholder management skills.
• A focus on delivering high-quality services and driving continuous improvement.
• Relevant certifications in ITIL or similar frameworks are advantageous.

This opportunity is with a large organization in the financial services industry. The company has a strong presence in multiple locations and is committed to delivering exceptional services to its clients while fostering a professional and supportive work environment.

• Competitive salary ranging from PHP 3250000 to PHP 3900000.
• Permanent position in the financial services industry.
• Opportunities for career growth and professional development.
• Collaborative and supportive company culture.
• Chance to work with a large organization with a global presence.

If you are a motivated IT Service Delivery Manager looking for an exciting opportunity in Cardiff, we encourage you to apply today!