[ref. g59788816] Quezon City - Online Fitness Coach and Member Success Specialist | WFH
About Us
The Client is a leading wellness brand committed to empowering busy mums through innovative fitness programs and personalized nutrition solutions. Their mission is to redefine fitness by offering accessible, effective, and sustainable solutions that fit seamlessly into busy lifestyles.
Their Story
Founded with a passion for transforming lives, Transform has grown from a local fitness hub to a global brand known for its dynamic workout programs, intuitive nutrition plans, and supportive community. We're dedicated to helping busy mum achieve lasting health and fitness goals through education, support, and continuous innovation.
Products and Services
Their flagship offerings include personalized training programs, community challenges, and expert coaching, all designed to inspire and empower busy moms to reach their full potential. Backed by scientific research and a commitment to excellence, Transform remains a trusted partner on your journey to wellness.
Job Summary:
We are seeking a dedicated Customer Service Representative with a strong background in fitness and personal training to join our growing team. This unique role is ideal for someone who combines outstanding customer service skills with hands-on experience in the fitness industry.The successful candidate will handle customer inquiries, resolve issues, and deliver exceptional service to ensure a superior customer experience. This position involves multi-channel communication and collaboration with internal teams to support the growth and satisfaction of our health-conscious customer base.
- Respond to customer inquiries via email, phone and chat with prompt, accurate, and friendly support.
- Resolve customer concerns and complaints with professionalism, empathy, and effective problem-solving.
- Provide product and service information tailored to customer fitness needs and goals.
- Leverage fitness knowledge to guide customers on product usage, benefits, and appropriate selections.
- Maintain detailed records of interactions including issues, resolutions, and customer feedback.
- Process customer transactions such as orders, returns, and exchanges efficiently.
- Collaborate with team members to identify and resolve recurring customer concerns.
- Contribute to ongoing improvements in customer service policies and procedures.
- Stay up to date with company products, fitness trends, and customer service best practices through training and development opportunities.
- Escalate complex issues to the appropriate internal departments when necessary.
Requirements/Skill Set:
- Certified Personal Trainer or demonstrated skills in fitness and wellness.
- Minimum of 3 years' experience in a customer service role, preferably within an Australian context.
- Strong understanding of CRM platforms like Zendesk, Salesforce, or similar tools.
- Exceptional communication skill, both written and verbal, with a customer-first mindset.
- Ability to navigate difficult conversations and provide solutions with patience and professionalism.
- Highly organized with the ability to multitask and manage time effectively.
- Self-motivated and able to work both independently and collaboratively.
- Experience working with or advising customers on fitness-related products is a strong advantage.
- Flexibility to adapt to changing priorities and business needs.
Additional Job Details:
Set-up and Location: Work from Home Set-upWork Schedule: 11:00 AM - 8:00 PM AU Eastern Time | 9:00 AM - 6:00 PM PH time
Employment Type: Full Time
All interviews and other hiring requirements are done virtually or through video calls or emails.
Join Us and Enjoy!- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Why Join Staff Domain?
At Staff Domain, we are not just another staffing company-we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning.With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you'll have access to cutting-edge technology and tools to help you excel in your role.
As a member of our team, you'll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry.
Join us as we shape the future of global staffing solutions!