IT Service Desk Admin

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

• All equipment required for you to be successful in your role
• Comprehensive benefits package
• Employee Assistance Program
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Work Schedule: Shifting

Responsibilities:

• Initial point of contact for users requiring assistance with information technology Issues,

• Timely acknowledgement of requests and issues, executing initial triage / information gathering

/ remediation activities and logging requests including executing follow-up and escalations as

• Ensure departmental compliance with internal controls and policies
• Respond to requests for assistance via phone, ticket and/or remote desktop support to remote

• Ability to troubleshoot PC hardware, LAN/Network, and software issues, providing accurate,

• Install/configure desktop software as required
• Familiarity with peripheral devices associated with computers, as well as mobile devices
• Maintain a general understanding of networking concepts as they pertain to connectivity of

• Complete assigned tasks, ensuring delivery of services in accordance with established objectives

• Display exceptional customer service skills with a focus on quality of service
• Any other duties as assigned by management. Monitor ticket queues, ensuring equitable

• Ensure timely escalation of issues where required by Severity or Priority and/or Service Level

• Maintain user account access through Active Directory
• Ensure departmental compliance with internal controls and policies, as applicable

Requirements:

• With at least 6 months tenure in the company/have obtained regularization status
• Previous working experience in an IT Service Desk environment; a technical Diploma, Degree or

• Technical knowledge supporting PC hardware and common applications including Microsoft

• A self-directed team player with a strong desire to succeed and a high degree of enthusiasm,

• Well-developed problem-solving skills with an interest in process mapping and continuous

• Ability to multi-task in a fast-paced environment, with a high degree of accuracy
• Highly developed written and verbal communication skills in English
• Ability to work in a 24/7 environment, including rotational shift covering evenings, weekends

and holidays

Eligibility and Application Process:

• Applicant should be a regular/full-time employee
• Applicant should not have any active Final Written Warning prior to the application
• Applicant should have a good and passing rate in his/her monthly scorecard
• Applicant should have a good home internet connection and a dedicated work space