Service technician- vinfast cainta

Reports To: Service Manager / Workshop Supervisor

Job Summary

The technician is also expected to continuously develop technical competencies, particularly in electric vehicle (EV) systems and emerging automotive technologies.

Key Responsibilities

• Perform vehicle inspections, diagnostics, preventive maintenance, and repairs in accordance with VinFast service procedures.
• Diagnose mechanical, electrical, electronic, and EV-related concerns using approved diagnostic equipment.
• Perform repairs on vehicle systems including brakes, suspension, steering, HVAC, drivetrain, electrical, battery systems, and other components.
• Conduct software updates and system calibrations when required.
• Accurately identify the root cause of vehicle concerns and recommend necessary repairs.

• Perform scheduled maintenance services based on manufacturer recommendations.
• Inspect vehicle components for wear and potential failure.
• Ensure all maintenance activities meet quality and safety standards.

• Perform quality checks after repairs to ensure vehicles are functioning properly.
• Conduct road tests when necessary and authorized.
• Minimize repeat repairs (comebacks) through accurate diagnosis and quality workmanship.
• Ensure all repair work complies with VinFast technical standards.

• Record diagnostic findings, repair procedures, labor time, and parts used on repair orders.
• Report additional repair requirements to the Service Advisor before proceeding.
• Complete repair documentation accurately and promptly using the Dealer Management System (DMS).

• Follow all dealership safety policies and Occupational Safety and Health (OSH) regulations.
• Properly use personal protective equipment (PPE) and specialized tools.
• Handle electric vehicle high-voltage systems in accordance with manufacturer safety protocols.
• Maintain cleanliness and organization of the work area.

• Coordinate with Service Advisors, Job Controllers, and Parts personnel to ensure efficient repair operations.
• Assist in mentoring junior technicians when assigned.
• Participate in technical meetings, manufacturer training, and continuous skills development programs.

• Graduate of Automotive Technology, Automotive Servicing, or a related technical/vocational course.
• TESDA National Certificate II (NC II) in Automotive Servicing is preferred; additional certifications are an advantage.
• At least one (1) year of experience as an Automotive Technician; dealership experience is preferred.
• Experience with electric vehicles (EVs) or willingness to undergo VinFast EV technical certification.
• Knowledge of automotive diagnostic equipment and repair procedures.
• Ability to read and interpret technical manuals, wiring diagrams, and service bulletins.
• Valid Professional Driver's License (Restriction Code B/B1/B2 or equivalent).

• Automotive Technical Expertise
• Electric Vehicle (EV) Systems Knowledge
• Diagnostic and Troubleshooting Skills
• Mechanical and Electrical Repair Skills
• Attention to Detail
• Quality Orientation
• Time Management
• Teamwork
• Problem-Solving
• Safety Awareness

• Labor Productivity
• Technician Efficiency
• Repair Quality
• Comeback Rate
• Repair Order Completion Time
• First-Time Fix Rate
• Attendance and Punctuality
• Compliance with Safety Standards
• Training and Certification Completion
• Customer Satisfaction Related to Repair Quality

• Full-time position.
• Primarily based in the workshop.
• Requires standing for extended periods, lifting automotive components, and operating specialized tools and equipment.
• May require overtime and weekend work based on operational requirements.
• Exposure to workshop noise, chemicals, and automotive equipment while observing all safety procedures.

Equal Employment Opportunity

VinFast Cainta is committed to providing equal employment opportunities and fostering a workplace that values integrity, teamwork, innovation, continuous learning, and excellence in customer service.