Field Service Engineer

Field Service Engineer

Himex Corporation, a business active in the medical industry for over 30 years is looking for a hardworking, ambitious, and proactive Field Service Engineer to join our team and become a valuable member of the engineering exponent of our company.

Job Description:

We are looking for an Engineer willing to travel, learn and grow with us. Dependent on performance, overseas training for various modules will be provided.

Job Responsibilities:

• Trouble shooting, maintenance, repair, installation, and commissioning of various radiological equipment such as MRI, CT-scanner, Ultrasound, and X-ray.
• Attending to and completing quarterly preventive maintenance services for different sites around Nationwide.
• Maintaining test equipment and tools and ensuring they are in good working condition and calibrated within manufacturer’s specifications.
• Accountable for inspection of new deliveries and return of loaned tools to ensure that all components of the deliveries and returns are complete
• Responsible for keeping track of installations and serviced machines by updating records of service database
• Site visits for pre-inspection of installations, evaluation of site requirements per equipment standards.
• Assisting the Sales and Marketing Department during biddings for technical specifications and pre-bid meetings.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs, service records, and liquidations in a timely manner
• Responsible for being a well-mannered representative of Himex by establishing a relationship with end users, doctors, hospital heads and administration when visiting sites for service.
• Maintaining proper communication between clients, technical department, and customer service head in order to provide information and proper updates for all people involved and quality service for the customer
• Utilizing the escalation process to resolve any issues that may arise from clients, sites, delivery, etc...
• Must always adhere and maintain proper environmental health and safety, and all other applicable regulatory requirements
• Must be willing and able to assist in possible heavy lifting during site dismantling and must be able to carry heavy tools and tool box without any problems.

Qualifications:

• Electronics Engineer or ECE graduate, Biomedical technology or of the same related course
• PRC License in Electrical Engineering is a plus
• Must be willing to be on call and travel around the Philippines to service various sites
• Fresh graduates are welcome but preferably with 1-2 years’ experience in diagnosing and repairing mechanical, electromechanical, and or electronic equipment, specifically MRI, CT-scan, Ultrasound, and X-ray. Preferred but not a must.
• Competent level of computer skills including MS Word, Power Point, Excel
• Can read circuit diagrams and do basic networking
• Skills in AutoCAD will be greatly regarded
• Preferably with valid driver’s license with good driving record, and willing to drive to project sites. Preferred but not a must
• Must be dependable with proven track record of being accountable for all aspects of their job
• Capable of working in a fast-paced, self-directed and pressurized environment as machine downtime must be rectified in the shortest time possible
• High level of analytical, interpersonal and communication skills, with the ability to explain and communicate complex technical issues in an understandable manner to hospital administration and head office management
• Must have strong relationship skills when responding to customers in order to be an effective and respected representative of the company
• Must possess effective time management skills and be able to work independently but also be a strong team player in the Technical Department
• Strong attention to detail
• Neat, punctual, and organized to ensure service commitments are thoroughly attained.
• Capable of quickly making efficient and smart decisions when problems arise and be able to escalate issues properly to management when necessary
• Good moral character with a positive work history and ability to maintain solid attendance.