Online Sales Assistant - Santa Ana
This job is perfect for someone who is tech-savvy, detail-oriented, and excited about working in e-commerce
Duties and Responsibilities:
- Website Management and Maintenance
Performance Monitoring: Track site performance and report issues promptly to immediate Supervisor.
- Product Management
- Order Processing and Fulfillment
Order Management: Oversee the processing of orders from placement to delivery with end of the day reporting for monitoring.
Shipping Coordination: Coordination with 3rd party couriers and platform when needed.Returns and Refunds: Monitor and coordinate returns, exchanges, and refunds in a manner that maintains customer satisfaction and adheres to company policies which should be reported to the immediate Supervisor.
- Customer Service and Support
Customer Queries: Respond to customer inquiries promptly through various channels (email, chat, phone).
Issue Resolution: Report any customer complaints and issues to the immediate Supervisor for assistance.Feedback Management: Collect customer feedback and report back to the management.
- Live Selling
Presentation Skills: Confidently present products in live sessions, demonstrating their features, benefits, and usage.
Qualifications:
Educational Background: Bachelor’s degree or equivalent; Experience: No prior experience required, but experience in customer service, retail, or e-commerce is beneficial.
Technical Skills: Basic proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with using e-commerce platforms.Customer Service Orientation: Strong ability to manage customer interactions and resolve issues effectively.
Communication Skills: Clear and professional verbal and written communication.
Sales Focus: Interest in sales and achieving targets, with a willingness to learn and grow in the role.
Event Participation: Enthusiasm for participating in and supporting live selling events.