Application Support Engineer (L2) hybrid
Octal Philippines Inc. Quezon City Full-time
The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2) The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.
Requirements
Qualifications:
- Minimum 3+ years of work experience as Application Support Engineer
- Knowledge and work experience in SQL queries, scripting, and analysing logs
- Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
- Experience in ITIL is a plus.
- Knowledge in Cloud (i.e. AWS)
- Familiarity with APIs, logs, and monitoring tools
- Good communication and documentation skills
Responsibilities:
- Handles Incident & Issue Tickets that require deeper technical analysis
- Investigate application errors, system failures, and performance issues
- Analyze logs, and database queries
- Reproduce issues in test or staging environments
- Support deployment activities (patches, hotfixes, minor releases)
- Validate application functionality after releases
- Coordinate with DevOps during rollouts
- Identify performance bottlenecks and recommend improvements
- Escalate complex bugs with detailed analysis and logs
- Maintain runbooks, SOPs, and troubleshooting guides
- Document known issues and solutions
QuessQuezon City
Summary:
As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves careful analysis and troubleshooting to ensure smooth operation...
Mandaluyong, 8 km from Quezon City
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Savant Degrees Pte LtdManila, 10 km from Quezon City
Location: Remote (Philippines)
Employment Type: Full-time
Experience: 5+ years
The opportunity
Visit us at https://www.savantdegrees.com. Savant Degrees Pte Ltd (based in Singapore) is seeking a talented and experienced Application Support Engineer...