Operations Director
OCS Mandaluyong Full-time
The Operations Director is responsible for improving the P&L of multiple portfolios. You need to have accounts development planning, a track record of implementing FM operational excellence experience, demonstrate strong contractual knowledge and negotiation skills.
A proven track record of transitioning first generation FM outsourcing contracts to an output base contract for a nationwide portfolio is critical.
Job Responsibilities:
- Implement a Key Account Development Plan (ADP) framework including methodology, reporting and stakeholder management.
- Ensure financial, operational, and contractual performance of multiple key accounts.
- Lead retention strategy and commercial negotiations for contract renewal.
- Generate FM business processes and SOPs to ensure compliance.
- Grow existing key accounts by increasing market share.
- Identify and develop strategy to target new sectors.
- Manage on-site operations team with P&L accountability.
- Manage transitions of secured projects including mobilisation, recruitment of key on-site positions, training, reporting and contract management
- Ensure contractual SLA and KPI are achieved.
- Be the senior point of contact for conflict resolutions.
- Develop training to ensure a high-performance culture on-site.
- Perform other assigned tasks by his/her superior in the achievement of the department’s objectives and OCS business goals.
Requirements:
- 5+ years account management or business development portfolio with proven track record of improving the P&L of key accounts with Facility Management (FM), Corporate Real Estate (CRE), or built environment professional services.
- Stakeholder management experience at leadership level for MNC or large local companies
- Strong personal network of clients, procurement, and suppliers
- Able to lead independently FM site teams with minimum supervision.
- Track record of improving on-site team performance including attrition
- Experience of managing multiple project portfolio is an advantage.
- Experience of implementing training programmes is an advantage.
Qualifications:
- Degree in Facilities Management, Estate Management, Building or relevant related discipline from a recognised tertiary institute.
- Account Development credentials.
- QHSE qualification
- FM related certifications such as FSM, Green Mark, HSE credentials, WSHO is an advantage.
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