Call center agent

Job Description

Posted on 27 May 2026

To be a passionate individual to delivers personalized and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.

Responsibilities:

• Answer all incoming calls, emails, and social media enquiries and make outgoing calls
• Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
• Assist customers with their requests, orders, and inquiries and create sample request/s forms when requested.
• Provide customer service that meets or exceeds customer needs.
• Comprehend product information sheets and relay them to customers in simple terms.

Qualifications/Requirements

• 2- 3 years experience in Customer Service or a similar role.
• Experienced in retail, specifically in fashion brands.
• Basic computer knowledge and typing skills.
• Must be friendly, outgoing, and have a conversational tone of voice.
• Must have a clear speaking voice and be able to communicate well over the phone.
• Must be able to follow set procedures, including the ability to read scripts verbatim.
• Excellent time management and problem-solving skills.
• Ability to think creatively and use initiative to work independently.
• Extremely organised and have a strong ability to work on multiple tasks simultaneously.
• People focused, work well as part of a team with great collaboration.

Work location

ANGELES CITY, PAMPANGA

Remarks

No additional remarks

Apply now