L2 Application Support - Seven Seven Global Services Inc.
Seven Seven Global Services, Inc. Pasig Full-time
Position Title: L2 Application Support
Location: Ortigas Center, Pasig City
supervision of the Application Support Manager.
or service performance.
procedures.
enhancement or revision to the product or service.
similar.
on-premises).
Location: Ortigas Center, Pasig City
Work Setup: 100% onsite; shifting schedule
Job Description:
- Provide product and service production support
supervision of the Application Support Manager.
- Create and monitor product and service performance
- Perform analysis on service or product functionalities
- Consult with the development team, level 3 support,
or service performance.
- Maintain and update technical architectures,
procedures.
- Investigate and resolve incident and problem tickets.
- Establish the root causes of incidents and escalating
- Create and maintain run guides, MOPs (Method of
enhancement or revision to the product or service.
- Code migration and deployments across environments
- Provide support during implementation and change
- Review and assess change request activities.
- Lead the implementation of patches, parameter
- Review and assess service transition documents and
activities.
Qualifications:
- A bachelor’s degree in software engineering,
similar.
- 2-5 years of experience in technical support.
- Working knowledge of SQL databases, data
transformation, network configurations, operating
systems, and infrastructure (cloud andon-premises).
- Working knowledge of front-end and back-end
- Advanced proficiency in determining the causes
- Demonstrable experience as an application
- Ability to keep up with innovation in application
- Exceptional ability to provide front-end support to
- Exceptional communication skills.
Seven Seven Global Services, Inc.Pasig
JOB DESCRIPTION:
• Provide product and service production support ensuring effective end-to-end functionalities under the supervision of the Application Support Manager.
• Create and monitor product and service performance metrics...
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