Support Specialist | WFH | Day Shift | Day 1 HMO | PHP40K

Bring Positive Energy to the Frontlines of Tech Support

Help customers succeed with every click, call, and chat in a fast-growing digital ordering platform that connects suppliers and venues across Australia. Discover an international opportunity in the tech support industry without leaving home. Make your mark in a digital-first platform while gaining real-world exposure, meaningful contributions, and the chance to shape the customer experience in a supportive, forward-thinking team.

Job Description

As a Support Specialist, you'll provide customer-focused technical support across multiple channels, troubleshoot software-related issues, and collaborate with the product and support teams to help improve user experience and platform quality.

Job Overview

Salary: PHP 40,000

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 1-3 years of experience in technical support and customer service
• Proficiency in communication through Phone, Email, Ticketing, and Live Chat platforms
• Knowledge of online, mobile, and desktop platforms, including iOS, Android, OSX, Windows
• An understanding of APIs as a means to integrate and connect applications
• Experience in troubleshooting within a software environment

• Engaging in enthusiastic, positive, and informed interactions with customers and Ordermentum team members, upholding Ordermentum's standard of excellence in support
• Employing consistent troubleshooting methods to quickly and accurately determine the cause of customer issues and provide timely and suitable solutions
• Ensuring customer satisfaction and retention by addressing any concerns promptly
• Contributing to the Ordermentum Knowledge Base efforts
• Participating in the evaluation and implementation of new releases on the Ordermentum platform
• Helping identify, document, and escalate product issues and bugs to be verified
• Advocating for enhancements to our products and services based on direct customer feedback to the Support Technical Lead & Support Manager
• This position is part of a 7-day Support Team and may require weekend work

About the Client

Supporting the Future of Food & Beverage Tech

Ordermentum is Australia's leading ordering and payments platform for the hospitality industry. They streamline connections between venues and suppliers, helping 40,000+ businesses save time and grow stronger relationships. With innovation at their core, they've built a collaborative environment where tech support plays a vital role in product excellence and customer success.

Welcome to Emapta Philippines!

Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!