DE025242-Service Delivery Ops Lead Senior Manager
Taguig
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Service Delivery Ops Lead Senior ManagerWORK SETUP: Hybrid
RESPONSIBILITIES:- Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities.
- Build client relationships in collaboration with the Client Account Leadership team.
- Lead the service delivery strategy across one or more client portfolios.
- Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
- Manage people engagement, recruiting and staffing to optimize delivery targets.
- Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
- Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director.
- Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Taguig Uptown Bonifacio Tower 3
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