Senior Client Partner - Travel ( Hotels, OTA, Cruise, Cars)

Company Description

We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

The SVP – Client Relationships/ Senior Client Partner for Travel will be a member of sales and account management leadership team at WNS UK and report into the Business Unit Head for the Travel Vertical.

Candidates having Client Partner , Operations & Sales experience in Hotels, OTA, Cruise, Cars would be preferred for this Role.

relationships for Travel.

Note :- We will only consider candidates who have done Client Partnering & Client Relationship Management in Travel Domain. (Farming & Hunting)

Specific Responsibilities:

• Own the client relationship end-to-end, be the “voice of the customer” with all WNS groups, and “voice of WNS” with the client
• Act in an advisory / consultant role with clients and strategize with them on ‘best course’ actions in achievement of their business objectives, where WNS can be an effective transformative partner
• Peer with client leaders up to CXOs to understand their business imperatives and gain the trust of the client and be perceived as part of their extended team
• Drive revenues, with an objective to meet and exceed established targets, by creating and championing high-value propositions for the client
• Have business oversight of client Relationships from all aspects including the account and delivery teams
• Assist WNS senior management in early identification and articulation of client needs and help articulate WNS views to the clients’ senior management
• Work closely with offshore delivery team(s) to ensure all operations metrics are met
• Manage client visits and accompany them to offshore delivery centers as and when require
• Collaborate with WNS’ solutions and capability teams to co-create transformative solutions (digital and/or process) that can be deployed for the respective client or collection of clients
• Establish / lead suitable governance framework including, but not limited to weekly / monthly / quarterly / annual Business Review Meetings, ensuring progress to plan and flagging exceptions
• Ensure contract compliance – both commercial as well as other T&C’s - both for client and WNS, and resolve variances
• Lend subject matter expertise to other client partners and sales leaders to ensure overall BU objectives are met.

• Degree level education – MBA Preferred
• Work experience in travel specifically in either of the travel segments (OTA, Hotels, Cruise, travel aggregator or car rental industry)
• 10+ years of experience in managing client relationships and / or business operations / business development in travel industry - at least 3+ years of total experience should have been in a senior capacity
• A track record of initiative, creativity and motivation to surpass challenging performance goals.
• Excellent analytics, presentation, storytelling and negotiation skills, able to create and deliver convincing arguments
• Relationship builder, team player
• Ability to manage conversations across strategic spectrum i.e. 10K feet view to 100K feet View
• Strong interpersonal skills, able to build rapport and credibility quickly with an executive level audience
• Superior time management skills and strong attention to detail
• Willingness to undertake extensive travel, primarily within EMEA and US, and occasionally to India and other offshore delivery locations as needed.

• 10 to 15 years of Client Relationship experience out of which at least few years should

have been in a senior capacity ideally with one of the following:

• An offshoring company with operations in India
• A knowledge services outsourcing company
• Any offshoring or outsourcing company but work experience in Travel.
• A track record of initiative, creativity and motivation to surpass challenging performance goals.
• Excellent presentation and negotiation skills, able to create and deliver convincing arguments
• Entrepreneurial spirit
• Relationship builder
• Ability to manage Client Relationship process and forecast with precision
• Strong interpersonal skills, able to build rapport and credibility quickly with an executive level audience
• Superior time management skills and strong attention to detail
• Solid grounding in business concepts and dynamics