Workforce Supervisor - Omega Healthcare Management Services Pvt. Ltd.. - ref. i9429423

apartmentOmega Healthcare Management Services Inc. placePasig calendar_month8/28/25

OMEGA HEALTHCARE MANAGEMENT SERVICES INC.

Is currently looking for:

WORKFORCE SUPERVISOR

People Management:

Staffing Coverage

Responsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.

Performance Monitoring

Monitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support continuous improvement.

Training

Ensures that all employees receive comprehensive training on Workforce Management (WFM) procedures, policies, and relevant software tools.

Stakeholder and Business Management

Scheduling

Develops and manages employee schedules based on call volume analysis and staffing forecasts to meet operational requirements.

Data Analysis

Conducts in-depth analysis of workforce data to identify trends, anticipate future needs, and enhance staffing and scheduling efficiency.

Communication

Maintains clear and effective communication with team members, stakeholders, and senior leadership to ensure alignment and transparency.

Problem-Solving

Proactively identifies and resolves issues related to staffing, scheduling, and employee performance.

Key Skills

Leadership and Management

Demonstrated ability to inspire, guide, and develop teams to achieve organizational goals.

Analytical Skills

Proficient in analyzing complex data sets, identifying patterns, and making data-driven decisions.

Communication Skills

Strong interpersonal and communication skills, with the ability to engage effectively with various stakeholders.

Problem-Solving Skills

Skilled in diagnosing and resolving operational challenges related to workforce management.

Technical Skills

Advanced proficiency in workforce management systems and other relevant technological tools.

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