IT Support (Live Streaming Operations)

We are looking for a skilled and dependable IT Support Specialist to support our livestream operations by ensuring the reliability of network infrastructure, mobile devices, computer systems, and streaming equipment. The role is responsible for troubleshooting technical issues, maintaining optimal system performance, and providing immediate technical support to livestream teams.

Key Responsibilities:

• Monitor, maintain, and troubleshoot internet connectivity, network systems, and Wi-Fi performance.
• Configure, maintain, and troubleshoot mobile devices, including both iPhone (iOS) and Android smartphones.
• Provide technical support for livestream operations, ensuring all devices, software, and equipment function properly before and during broadcasts.

• Set up and maintain computers, mobile phones, cameras, audio equipment, and other technology used for livestreaming.
• Conduct regular system checks and preventive maintenance to minimize downtime.

• Maintain inventory and records of IT assets, equipment, and technical issues.

Recommend upgrades and solutions to improve network stability, streaming quality, and operational efficiency.

Qualifications:

• Bachelor's degree, vocational certification, or relevant experience in Information Technology, Computer Engineering, or a related field.
• Strong knowledge of networking, internet connectivity, and Wi-Fi troubleshooting.

• Familiarity with livestreaming setups, streaming platforms, audio/video equipment, and related technologies.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and provide immediate technical support during live broadcasts.
• Willing to work flexible schedules, including evenings, weekends, and holidays when required.