Technical support supervisor

Job Description

Permanent / Full-Time / Managerial

Job Summary

The role ensures that all technical support and coordination activities are executed in compliance with approved procedures, engineering standards, and company policies.

• Supervisory role with direct oversight of technical support personnel and functional coordination with purchasing/logistics function.
• Focused on execution, compliance, and technical coordination and overall project leadership.
• Supervise troubleshooters and technical support staff, ensuring coordinated execution of troubleshooting, installation support, and after-sales technical activities for electrical and solar/PV systems in accordance with approved procedures, engineering standards, and company policies.
• Plan, monitor, and validate troubleshooting and commissioning activities for electrical and solar/PV installations, including system functionality, performance issues, and interface with existing electrical infrastructure.
• Provide technical direction to the Purchasing Officer on routine and technically sensitive procurements.
• Review and evaluation of vendor technical compliance against approved drawings, specifications, and solar/PV system requirements
• Technical clarification of scope, performance criteria, and compatibility of electrical and PV components. Alignment with engineering standards, end-user requirements, and project schedules prior to purchase order issuance.
• Coordinate with suppliers, EPC contractors, installers, logistics providers, and internal stakeholders on technical clarifications, submittals, delivery schedules, installation concerns, and quality requirements related to electrical and solar/PV systems.
• Responsible for the research, development, and continuous improvement of new and sustainable renewable energy programs, including the evaluation of emerging technologies, system performance, and long-term viability.
• Support technical project coordination, including site interface, issue tracking, punch listing, and implementation of corrective and preventive actions.
• Prepare and maintain technical reports, documentation, and status updates related to technical support activities, procurement coordination, and site performance of electrical and solar/PV systems.
• Ensure compliance with safety, quality, and operational standards, including applicable electrical codes, solar/PV guidelines, and company policies.

Qualifications/Requirements

• Licensed Electrical Engineer with 2–3 years of supervisory experience in technical support, engineering operations, or project-based environments.
• Working knowledge of electrical power systems and solar/PV installations, including inverters, protection devices, balance-of-system components, and grid-interconnection requirements.
• Experience in installation support, testing, commissioning, and troubleshooting of electrical and solar/PV systems.
• Proven exposure to technical procurement support, vendor coordination, and technical compliance evaluation.
• Proficient in technical documentation, reporting, and basic project tracking tools.
• Strong communication, leadership, and coordination skills with the ability to work effectively across departments and project teams.

Work location

ILOILO CITY (CAPITAL), ILOILO

Remarks

Apply now