Financial Software - Customer Service Agents
Talent Outsourcing Channel Solutions Cebu Full-time
About the role
Join Talent Outsourcing Channel Solutions' growing team as a Financial Software - Customer Service Agent. This full-time role is based in Cebu City, Cebu, and will see you providing high-quality customer service support to users of the company's financial software products.
What you'll be doing- Responding to customer inquiries and troubleshooting issues via phone, email and chat
- Providing step-by-step guidance to help customers resolve problems with the financial software
- Escalating complex issues to the appropriate technical support team
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to the product team
- At least 1 year of experience in a customer service or call centre role, ideally within the financial software industry;
- *K12 Curriculum – at least SHS graduate will do even if no work experience and even if did not reach college for as long as a graduate of K12 curriculum.
- *Old HS Curriculum - completed at least 2 years in college even if no work experience but if not, completed at least 1 sem in college will do plus work experience of least 1 year and 7 months.
- Strong communication and problem-solving skills, with the ability to explain technical concepts in simple terms
- Familiarity with financial software and a keen interest in technology
- Excellent multitasking and time management abilities
- A passion for delivering exceptional customer service
What we offer
At Talent Outsourcing Channel Solutions, we are committed to creating a positive work environment that supports our employees' growth and well-being. In addition to a competitive salary, we offer a range of benefits including:
- Comprehensive health insurance coverage
- Opportunities for career development and skills training
- Flexible work arrangements and a healthy work-life balance
- Team-building activities and social events
- A modern, well-equipped office space with the latest technology
About us
Talent Outsourcing Channel Solutions is a leading provider of cutting-edge financial software solutions. With a strong focus on innovation and customer satisfaction, we are dedicated to empowering businesses with the tools they need to succeed.Join our dynamic team and be a part of our exciting journey.
Apply now to become a Financial Software - Customer Service Agent at Talent Outsourcing Channel Solutions.
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