No BPO experience needed| Customer Service at CEBU | Up to 27K monthly
About us
VALEROS VELASCO BUSINESS SOLUTIONS INC. is a dynamic and growing business solutions company dedicated to delivering exceptional customer service and support to our diverse clientele. We pride ourselves on fostering a collaborative work environment where our team members can develop their skills, grow their careers, and make a meaningful impact.Our commitment to excellence and innovation drives everything we do, and we are looking for talented individuals who share our passion for delivering outstanding customer experiences.
About the role
We are seeking enthusiastic and customer-focused individuals to join our Customer Service team at our Cebu location. This is a full-time position ideal for candidates looking to launch or advance their career in customer service, with no prior Business Process Outsourcing (BPO) experience required.As a Customer Service Representative, you will be the voice of our company, handling inbound and outbound customer inquiries whilst maintaining the highest standards of professionalism and service quality. This role offers an excellent opportunity to develop your communication skills, problem-solving abilities, and customer interaction expertise in a supportive team environment.
Key responsibilities- Handle inbound customer inquiries via telephone, email, and other communication channels with professionalism and courtesy
- Provide accurate information about products and services to address customer questions and concerns
- Resolve customer issues promptly and effectively, escalating complex matters to supervisors when necessary
- Maintain detailed and accurate records of customer interactions and transactions
- Follow company protocols and procedures to ensure consistent service delivery across all customer touchpoints
- Assist with outbound customer calls when required to support sales, retention, or follow-up activities
- Contribute to a positive team environment by collaborating with colleagues and supporting team objectives
- Continuously seek ways to improve customer satisfaction and service quality through constructive feedback and suggestions
- Strong communication skills with the ability to listen actively and respond empathetically to customer needs
- Professional telephone etiquette and excellent written communication abilities
- Customer-focused mindset with a genuine desire to help and resolve issues
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency with computers and comfort learning new software systems quickly
- Problem-solving skills and the ability to think on your feet when addressing customer concerns
- Patience, resilience, and a positive attitude when handling challenging situations
- Willingness to learn and develop professionally in a customer service setting
- Basic proficiency in English, both written and spoken
- No prior BPO experience is necessary; training will be provided to successful candidates
What we offer
We are committed to providing our team members with a rewarding and supportive workplace. We offer competitive compensation up to 27,000 PHP monthly, depending on experience and performance. Beyond salary, we provide comprehensive on-the-job training to ensure you are equipped with the skills and knowledge needed to excel in this role.We believe in investing in our employees' development and offer opportunities for career progression within our growing organisation. Our flexible work environment and team-oriented culture create a positive space where you can thrive professionally and personally.
We also prioritise employee wellbeing and maintain a workplace where your contributions are valued and recognised.
Apply now
If you are ready to launch your customer service career with VALEROS VELASCO BUSINESS SOLUTIONS INC., we would love to hear from you. Please submit your application today and join our dedicated team in Cebu. Take the first step towards a rewarding career in customer service excellence.