Front Office Associate

About the role

We are seeking a Front Office Associate to join the team at Santorini Hotel. In this full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay.

• Greeting and welcoming guests upon arrival, checking them in and out efficiently
• Responding to guest inquiries and requests in a friendly and professional manner
• Managing guest reservations, room allocations and maintaining accurate records
• Handling cash and electronic payments securely and accurately
• Providing concierge services, such as arranging transportation, making dining reservations, and suggesting local attractions
• Assisting with baggage handling and luggage storage as needed
• Maintaining a clean and organized front desk area
• Adhering to all hotel policies, procedures and safety protocols

• Previous experience in a customer-facing role within the hospitality industry, preferably in a hotel or resort setting
• Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds
• Strong problem-solving and decision-making skills, with the ability to remain calm under pressure
• Proficiency in English, both written and verbal, with additional language skills being an advantage
• Knowledge of front office operations, including reservations, check-in/check-out, and handling cash and electronic payments
• Flexible and adaptable, with the ability to work in a fast-paced environment and during peak hours
• A warm, friendly and professional demeanor, with a genuine passion for providing exceptional customer service