Operations Team Leader - Gen AI/ContentWriting Program
TELUS International Philippines Inc. Manila
Job Description
Position Summary:
TELUS International is seeking a dedicated Team Leader for our Content Writer program, with English native-speaking fluency. In this leadership role, you will be responsible for guiding and supervising a team of content writers, ensuring the creation of accurate, contextually relevant, and ethical content.Your leadership will be essential in maintaining high-quality content generation.
Role Responsibilities:
- Lead and manage a team of Content Writers, providing guidance, mentoring, and performance management to ensure the production of high-quality responses.
- Collaborate closely with support area teams to understand training guidelines, objectives, and ethical considerations, and translate them into actionable plans
- Oversee the creation and enhancement of content generated by Content Writers, ensuring it aligns with accuracy, coherence, and contextual appropriateness.
- Conduct regular coaching sessions and performance evaluations for team members, identifying areas for improvement and providing actionable feedback.
- Manage payroll and attendance review, ensuring accuracy and compliance with company policies.
Skills & Competencies:
- Exceptional leadership and management skills, including the ability to coach, mentor, and guide a team while performing administrative tasks.
- Strong analytical abilities, particularly in evaluating content outputs, managing performance, and handling payroll review.
- Excellent communication skills for effective collaboration across support area teams, clear guidance to content writers, and constructive coaching sessions.
- Strong organizational skills to manage team responsibilities, timelines, operational goals, and administrative tasks.
- Familiarity with content management tools and systems is a plus.
- Proactive attitude towards staying updated with the latest developments in AI ethics, NLP, and content generation.
Requirements:
- Ability to work from site
- Native English speaker
- Oral and written comprehension
- Appropriate use of language
- B2 English level
- 1 year of proven experience in a leadership role
- Bachelor's degree in Linguistics, Communication, Creative Writing, or a related field; relevant experience will also be considered - desired
- Strong organizational skills to manage and prioritize multiple tasks and responsibilities.
- Understanding of natural language processing (NLP) principles, including syntax, semantics, and discourse analysis.
- Familiarity with content moderation tools and techniques is a plus.
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