Operations Manager | Bulacan
What does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients.
Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices.
As an Operations Manager, you will; ● Devise effective plans on how each Teammate and Team Leader could reach their targets; ● Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly; ● Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses; and
- Gain the trust and respect of your team members, which includes reaching out, having short chit-chats, and conducting regular one-on-one sessions that make them feel valued and respected.
- Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.
Do you have what it takes to become an Operations Manager?
Requirements:- At least 3 years of working experience in customer experience operations and management roles
- Skills in leading and managing an operations team
- Good track record of meeting and delivering targets
- Great verbal and written communication skills
- Aptitude for multitasking and working in a fast-paced environment
- Ability to take the lead in analyzing situations and data