[ref. r98849716] Makati - IT Director , Cloud Operations

The overarching objective of the Associate Director, Cloud Services is to lead technical cloud operations teams in Manila, Philippines to deliver world class day to day operations for AIA’s public cloud environment to AIA group and it’s business units.

The role will be responsible to organize teams support in 24/7 model covering all incident-, change-, and request-management and to be accountable on required service levels attainment applicable to organization reporting to this role.

The role needs to also identify continuous improvement areas and drive operational excellence and efficiency, while also ensuring AIA business units’ requirements are taken into consideration.

The incumbent has the responsibility of overseeing the engagement and communication to the teams, both direct and indirect teams, under Group IT Operations residing in AIA ITPH and the financial budgeting and site planning for Group IT Operations in AIA ITPH

Roles and Responsibilities:

• Accountability to operate Public Cloud services in a world-class manner, driving high levels of service performance and management applicable to his/her teams.
• On time in full delivery of new demand for Group, GCI and BU capabilities
• Management and compliance of Public Cloud technologies to audit standards as part of group cloud operations.
• Work with the Group Technology Risk to ensure compliance to all security requirements and standards as part of group cloud operations, responsible for delivery onsite Philippines.
• Identify opportunities to improve, align and synergies business strategic partners and group technology
• Manage cloud operations team rostering to ensure adequate coverage service hours including afterhours on-call and 24/7 shifts, applicable to teams based in Philippines
• Act as point of escalation during incidents and other operational activities
• Manage and grow the team to provide world class capability
• Build a professional Public Cloud service focused on service optimization
• Ensure correct level of audit and regulatory compliance

Other responsibilities and duties will be periodically assigned in order to meet operational and/or other requirements.

• Communication with senior stakeholders including but not limited to local Business Units, Risk, Audit, IT, Corporate Security, Human Resources and communication at all levels within key vendors including Microsoft, AWS, AliCloud, IBM and BT
• Excellent command of spoken and written English to allow communication with all levels of management and ability to deliver written reports and verbal updates to executive level management.

Minimum Job Requirements:

Experience:

• 10+ years relevant experience in Cloud/Platform Management roles, with at least 3 years in a senior role including Cloud Architecture.
• Excellent understanding and proven experience in Public Cloud implementation, workload migration and management in a multi-site enterprise environment
• Proven experience plus relevant professional certifications (MS Azure, AWS etc)
• Practical experience of managing Enterprise Public Cloud Services
• Life insurance experience within a regional or multinational scope will be an advantage
• Experience within a decentralized organization, preferably within the Group unit where delivery is through influence rather than direct control
• Sound understanding of IT operating model design and best practices

Special skills:

• Ability to demonstrate independent leadership, judgment, and decision making
• Ability to adjust to multiple and changing priorities, remaining flexible and open
• Ability to create and maintain cooperative working relationships with internal and external stakeholders of all levels
• Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.
• Be a self-starter and possess the confidence and skills to operate with and enjoy a high degree of autonomy

Reporting Structure and Supervisory / Managerial Responsibilities:

This position will work under the direction of the Group Associate Director, Cloud Operations.

The role requires supervision of multiple teams