Cantonese CSR

About the role

Based in Fairview, Quezon City, Metro Manila, you will be at the heart of our customer support operations, ensuring every interaction reflects our commitment to excellence and customer satisfaction.

1. Answering incoming calls from Cantonese-speaking customers in a professional and courteous manner
2. Handling customer inquiries, complaints and requests with patience and efficiency
3. Providing accurate information about products, services and company policies
4. Processing transactions, orders and account updates as required
5. Documenting all customer interactions accurately in the company system
6. Identifying opportunities to cross-sell or upsell products and services where appropriate
7. Following established protocols and quality standards to maintain service excellence
8. Collaborating with team members and supervisors to resolve complex customer issues
9. Meeting or exceeding daily call handling targets and performance metrics
10. Contributing to a positive and supportive team environment

1. Fluency in Cantonese (both spoken and written) – essential requirement
2. Proficiency in English, both written and verbal
3. Language Skills

• Speak fluently and spontaneously.
• Use the language effectively in a professional environment.
• Understand complex and extended conversations, including implied meanings.
• Working knowledge of English is required, as training and client systems are conducted in English.
• The primary language for customer interaction will remain the language specified for the role.

• Language proficiency will be prioritized during the screening process.
• Previous collections experience is highly preferred (preferred but not required).
• Understanding of the Order-to-Cash (O2C) process is highly preferred (preferred but not required).

1. Competitive salary package commensurate with experience and qualifications
2. Permanent full-time employment with job security
3. Comprehensive on-the-job training to ensure your success in the role
4. Career development and advancement opportunities within N&M Staffing Services
5. Professional working environment with modern facilities
6. A supportive team culture that values collaboration and mutual respect
7. Performance-based incentives and bonuses
8. Health and wellness benefits
9. Flexible scheduling options where possible

About us

At N&M Staffing Services, we believe our people are our greatest asset, and we are committed to fostering an inclusive and supportive environment where all team members can thrive.

If you meet the above requirements and are ready to deliver outstanding customer service, we would love to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.