START ASAP | Customer Service Representative | Online Retail Brand | Camsur
Sutherland Naga Full-time
As a Customer Service Associate for our World's Leading Online Retail Brand account in Camsur, and you'll be handling problems with orders, tracking down missing items, and resolving return or refund issues. Your quick thinking and customer-first approach will ensure that every shopper receives the support they need, exactly when they need it.
What you’ll bring to the table:
- Assist customers in setting up and troubleshooting their devices
- Address customer queries via phone, email, and web chat using the business services system
- Identify customer needs, clarify technical information, research issues, and provide solutions
- Maintain expertise in products, services, wireless mesh networking solutions, soft skills, and email etiquette when responding to customer requests on the website
You’re the perfect fit if you have:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge of computers
- Good customer service and problem-solving skills
- Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.
The good stuff coming your way:
At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.- Paid training
- Paid time off
- Vision, dental, and health benefits
- HMO + Dependent
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
Ensure your line stays open between 10 AM and 7 PM as our team may reach out.
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