Call center agent

placeIloilo calendar_month 

Job Description

Posted on 15 April 2026

Description

We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and chat
  • Resolve customer issues and complaints with a focus on first-call resolution
  • Maintain accurate and comprehensive records of customer interactions
  • Collaborate with team members to improve customer service processes
  • Provide product and service information to assist customers with their needs
  • Proactively identify opportunities to enhance the customer experience
  • Meet or exceed individual and team performance targets

Qualifications/Requirements

Requirements
  • At least a High School Graduate / SHS Graduate with or without BPO experience
  • Must be conversant in both spoken and written English
  • Amenable to work fully on-site in Iloilo
  • Amenable to work on shifting schedule
  • Can start ASAP

Work location

ILOILO CITY (CAPITAL), ILOILO

Remarks

No additional remarks

Apply now

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