Customer service assistant
Job Description
Posted on 22 June 2026Job description
About the role
Transcom Worldwide (Philippines), Inc. is looking for passionate and tech-savvy Customer Service Representatives to join our dynamic team in Pasig City. In this role, you will be the voice of a leading brand, delivering top-tier support to customers across a range of innovative consumer tech products.You’ll handle inquiries, troubleshoot concerns, and ensure every interaction reflects the quality and reliability the brand is known for—driving customer satisfaction, loyalty, and a seamless digital experience.
What you'll be doing- Handle inbound customer inquiries and complaints via phone, email, and chat
- Provide accurate and timely responses to customer questions and concerns
- Identify and resolve customer issues, and escalate complex cases as needed
- Maintain detailed records of customer interactions and document resolutions
- Contribute to the continuous improvement of customer service processes and procedures
- Adhere to company policies, procedures, and quality standards
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career development and growth
- Supportive and collaborative team environment
- Modern and comfortable work facilities
- No Educational Attainment
- Must be 18 years old and above.
- Call Center experience (6 months) is required.
- Strong verbal and written communication skills.
- Must be willing to work onsite with a flexible schedule.
Qualifications/Requirements
What we're looking for- Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
- Strong problem-solving and decision-making abilities to effectively handle customer inquiries and concerns
- Proficient in using computer systems and customer relationship management (CRM) software
- Previous experience in a customer service or call center environment is preferred
- Fluency in English and the ability to communicate effectively in a team environment
- Flexible and adaptable to work in a fast-paced, dynamic environment
Work location
CITY OF PASIG, NCR, SECOND DISTRICT
Remarks
The next step is to continue your journey by completing the next phase of the process. You can do this by:
VISITING US ONSITE
Manila: 10AM - 6PM | Transcom Center Building, Las Fiestas Road, Frontera Verde Compound, Pasig City
JOIN OUR VIRTUAL RECRUITMENT HUBS
Manila: 11AM - 9PM | https://meet.google.com/mks-fhfa-cvv
REMINDERS: Prepare a valid ID for verification
Please ensure you're using a desktop or laptop with a stable internet connection, microphone, keyboard, and camera when applying virtually.
To start your journey with us, please create your application profile using the link below.- https://apply.careers.transcom.com/en_US/careers/Register?jobId=4625&applicationStep=0&source=&tags=&user=&formValues=
Apply now