Virtual Receptionist (CG - 10032024 - PTVR)

Schedule: EST

Tasks required:

• Client Support:
• Respond to client inquiries via email and other communication methods regarding appointments, service offerings, and general inquiries.
• Assist clients with booking, cancellation, and rescheduling appointments through the company's online booking platform.
• Provide support in navigating the company’s website, including the new booking and online payment features.
• Act as a liaison between clients and service providers to facilitate clear communication and resolution of issues.
• Address concerns and escalate complex issues to appropriate team members.
• Service Provider Support:
• Assist all service providers with scheduling, session updates, and client management.
• Act as a liaison between service providers and accounting team to ensure that the service providers are paid in a timely manner.
• Ensure all client details are updated and accurately reflected in the Electronic Medical Record software (Medexa) and telehealth tools (Microsoft Teams).
• Coordinate between service providers and management teams to ensure seamless experience for service providers.
• Administrative Tasks
• Manage the scheduling of appointments across the team of service providers, making adjustments as needed to accommodate client or service provider changes.
• Ensure proper documentation of client interactions, including updating client files, and payment details within Medexa and other platforms.
• Track and manage online payments within Stripe and address any payment-related queries or issues from clients and providers.
• Organize and maintain internal files, ensuring compliance with privacy regulations (HIPAA or PIPEDA where applicable).
• Additional Responsibilities:
• Submit weekly reports detailing client and service provider inquiries, including their status and proposed resolution paths.
• Oversee all communication channels including the company’s email accounts.
• Provide support for ongoing initiatives such as the IFHP initiative. Assist with promotional activities, including emailing existing clients regarding new services or features.
• Perform other duties as assigned to ensure a smooth operation

Requirements:

• Minimum of 2 years proven work experience in customer service, administrative support, or related field
• High school diploma or equivalent; post-secondary education in business administration, or related fields is an asset.
• Experience in the healthcare industry, particularly with telehealth or clinic management, is a plus
• Familiarity with booking and payment systems as Stripe and Microsoft Teams, is preferred
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email and instant messaging communication skills
• Ability to manage multiple tasks with efficiency and attention to detail
• Ability to work independently and as part of a team in a remote office environment

This offer from "RippedBoxStation" has been enriched by Jobgether.com and got a 74% flex score.